Terms and Conditions

Effective Date: 2nd June 2025

1. Introduction

Welcome to https://www.spikeinnovations.co.uk (“Website”). These Terms and Conditions govern your use of our Website and the purchase of products from Spike Innovations Ltd. By using this Website, you agree to be bound by these Terms.

2. Company Information

Company Name: Spike Innovations Ltd
Email: support@spikeinnovations.co.uk
Company Registration Number: 15740779
VAT Number: 
Jurisdiction: United Kingdom

3. Orders

  • Product Information: We aim to ensure all product details, images and prices are accurate. If an error is identified, we reserve the right to correct it and revise your order if necessary.

  • Order Acceptance: All orders are subject to availability and confirmation. We may refuse or cancel an order for any reason, including stock issues or suspected fraud.

4. Pricing and Payment

  • All prices are in GBP and include VAT where applicable.

  • Payment is required in full before dispatch.

  • Accepted methods include major debit/credit cards and PayPal.

5. Delivery

  • Orders are dispatched to UK addresses. For shipping outside the UK, please contact us.

  • Delivery charges and timescales are displayed at checkout.

  • Delays may occur during peak periods or due to third-party couriers.

6. Cancellations and Returns

  • You have the right to cancel your order within 14 days of receiving your items.

  • Products must be returned unused and in original packaging.

  • To request a return, contact us at support@spikeinnovations.co.uk.

  • Refunds are processed within 14 days of receiving the returned goods.

7. Intellectual Property

All content on this Website is the property of Spike Innovations Ltd or its licensors. Unauthorised reproduction or use of any content is prohibited.

8. Liability

We are not liable for any indirect, incidental or consequential losses unless required by law. Your statutory rights remain unaffected.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

Privacy Policy

Effective Date: 2nd June 2025

1. Overview

This Privacy Policy explains how Spike Innovations Ltd collects, uses, and protects your personal information when you visit or make a purchase from https://www.spikeinnovations.co.uk.

2. Data Controller

Spike Innovations Ltd is the data controller for the purposes of data protection laws in the UK.
Email for Data Enquiries: privacy@spikeinnovations.co.uk

3. Information We Collect

  • Identity & Contact Info: Name, email, billing and delivery address

  • Payment Data: Handled securely via third-party payment processors

  • Technical Info: IP address, browser type, device data

  • Order History & Preferences

4. How We Use Your Data

We use your information to:

  • Process orders and returns

  • Communicate with you about your order

  • Improve our services and Website

  • Send marketing (if you’ve opted in)

  • Comply with legal obligations

5. Lawful Basis

  • Contractual Obligation: To fulfil your purchase

  • Consent: For marketing emails

  • Legitimate Interest: Site performance and fraud prevention

  • Legal Obligation: HMRC and accounting compliance

6. Third Parties

We may share data with:

  • Payment processors (e.g. Stripe, PayPal)

  • Delivery partners (e.g. Royal Mail, DPD)

  • IT and hosting providers

  • Legal authorities if required by law

7. Data Retention

We keep your data:

  • Order and financial records: Up to 6 years

  • Enquiries and support emails: Up to 12 months

  • Marketing data: Until you unsubscribe

8. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing or request restriction

  • Withdraw consent for marketing

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any rights, email privacy@spikeinnovations.co.uk.

9. Cookies

We use cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings. See our Cookie Policy for details.

10. Changes to This Policy

We may update this policy from time to time. Please review it regularly. Continued use of the Website after changes means you accept the updates.